Tough Mudder

FAQ

Do I participate individually or as part of a team?

You can take part in Tough Mudder Egypt either as an individual participant or as part of a team, no matter how small or large. When registering, make sure to select your team/club from the drop-down menu if you can find them. Alternatively, select ‘Other’ and write your team name, or select ‘I am independent athlete’ if participating individually.

If you want to include your team in the drop-down menu, make sure to email tickets@thetrifactory.com.

How do I register and complete payment, and how do I cancel my registration?

To book your race ticket, you will first create a new account on beta.thetrifactory.com and then select your race and complete your purchase through one of two ways:

– Online Payment:

Use your Credit Card to pay online (this option is highly recommended and you will receive an instant confirmation of your registration).

– Cash Payment:

1. Make a cash deposit/transfer to The Trifactory bank account at CIB (Account Number: 100029925709
Account Name: TriFactory)
2. Send the bank slip to our email
3. The credit deposited in the bank account will be made available on your online account within 48 hours of sending the email confirmation to us
4. Register for your chosen race using the credit in your account

– Cancellation:
1. You are eligible for a 100% refund on you credit card within 48 hours of the ticket purchase.
2. After 48 hours of the ticket purchase, cancellations and refund requests are eligible for:
Option 1: Refund of 80% on your Credit Card.
Option 2: Refund 100% on your electronic wallet in your account at The TriFactory to be used at any of our future races.
3. Cancellations after the General Registration Deadline on November 30th, 2019 is eligible for 20% refund on your electronic wallet.
– Registrations Terms and Conditions:

1. Payment of tickets can be made online (highly recommended for instant confirmations) or through cash deposits at CIB Bank
2. Tickets cannot be transferred/resold to other participants under any circumstances.
3. Participants need to present a photo ID at the event that matches the ticket to receive the race pack.
4. Ticket holders may change their race day of choice before the final changes/cancellations deadline by canceling the ticket and purchasing a new one.
5. Following the general registration deadline, no changes or cancellations will be possible.
6. Ticket fees do not include accommodation or transportation.

What are the ticket prices?

Tough Mudder Egypt – 5K Urban – December 13 & 14, 2019

EGP 500 –  Lowest Price Guarantee on 1st 500 tickets only, starting on September 1st, 2019

EGP 700 – Early-Bird Registration, until September 30th, 2019

EGP 900 – General Registration, until November 30th, 2019

Do teams/clubs qualify for discounted registration rates?

Yes, depending on the size of your team or club, you can qualify for discounted group registrations for Tough Mudder Egypt. Promo codes will be available during the Early-Bird Registration and General Registration phases, but participants are encouraged to register as early as possible to ensure they benefit from the Lowest Price Guarantee on the first 500 tickets sold.

Are there any age restrictions?

Tough Mudder allows those who are 14 or older to run at a Tough Mudder event in Egypt.
Anyone who is 13-year old participant can sign up prior to turning 14, as long as they are 14 in the same year of the event.

**Participants under 16 years old and participating in Tough Mudder Egypt 5K distance must be accompanied by a parent/guardian at all times.

When will I find out my Start Time?

When registering, you will select which day you wish to participate on (you should choose the same day as the rest of the members on your team if you wish to race together). After General Registration closes, we will create Start Lists for each event day, and we will work to place all team/club members in the same waves so that they can participate together.

Final Start Lists with your exact Start Time will be released after the General Registration Deadline.

Can I skip obstacles?

Yes.

Tough Mudder is not a race, nor is it about getting a better time than other competitors, so it’s fine by us if you want to skip an obstacle. The way we see it, you are there to have fun and challenge yourself. If you think a particular obstacle really isn’t going to do this for you, just go around it – without a penalty or shame.

Are teams required to finish together?

Team members are not required to finish the course together. While we place an emphasis on teamwork and camaraderie, Tough Mudder leaves this decision at each team member’s sole discretion.